Privacy Policy
Last updated: 24 February 2026
1. Introduction
Welcome to RENT O INFRA ("Company", "we", "our", "us"). We operate the website www.rent-o-infra.com (the "Platform"), a marketplace connecting Institutions (including but not limited to universities, colleges, private laboratories, and research centers) offering scientific equipment for rent ("Lessors") with Lab Researchers and other entities looking to rent such equipment ("Lessees").
We value your trust and are committed to protecting your personal information. This Privacy Policy describes how we collect, use, process, and disclose your information, including personal information, in conjunction with your access to and use of the Platform and the payment services provided by our partner, Razorpay.
By accessing or using the Platform, you agree to be bound by the terms of this Privacy Policy. If you do not agree, please do not use or access our Platform.
2. Information We Collect
We collect information to provide our services, process transactions, and improve the user experience.
A. Information You Give Us
When you register for an account (as an Institution or Researcher), list equipment, or make a booking, we collect:
- Identity Data: Name, job title, department, and government-issued identification.
- Contact Data: Email address, phone number, and physical billing/shipping address.
- Institutional Data: Name of the Institution, registration details, tax identification numbers (GSTIN/PAN).
- Profile Data: Username, password, equipment listings, rental history, and feedback.
B. Information We Collect Automatically
We use technology to collect data about how you use our platform:
- Device & Log Data: IP address, browser type, operating system, and timestamps.
- Cookies: We use cookies to manage sessions and prevent fraud.
C. Payment Information (Razorpay)
We use Razorpay to facilitate secure payments:
- What We Do Not Store: We do not store complete card numbers, CVV, or UPI PINs.
- What We Do Collect: Transaction ID, Payment Method, Status, and Date for invoicing.
3. How We Use Your Information
We use the collected information for the following purposes:
- Service Facilitation: To verify the identity of Institutions and Researchers, facilitate equipment bookings, and manage the rental lifecycle.
- Payment Processing: To process payments, refunds, and settlements via Razorpay.
- Communication: To send booking confirmations, invoices, technical notices, security alerts, and support messages.
- Security & Fraud Prevention: To detect and prevent fraudulent transactions, abuse of the Platform, and security incidents.
- Legal Compliance: To comply with applicable laws (such as GST regulations, KYC norms) and enforce our Terms and Conditions.
5. Razorpay & Payment Security
Your financial security is our priority. By using our Platform to make payments, you acknowledge and agree to the following:
- Data Transfer: You authorize us to share your personal information with Razorpay to enable the payment transaction.
- Razorpay’s Privacy Policy: All financial information entered by you at the payment stage is processed directly by Razorpay according to their security standards (including PCI-DSS compliance).
- Liability: You acknowledge that RENT O INFRA is not responsible for any information intercepted during transmission to Razorpay or for security breaches occurring on their infrastructure.
7. Data Retention
We retain your personal information for as long as is necessary to fulfill the purposes outlined in this Privacy Policy, including for satisfying any legal, accounting, or reporting requirements (e.g., maintaining transaction records for tax authorities for up to 8 years).
If you request to delete your account, we will delete your personal data, except for data we are required to retain by law or for legitimate business purposes (such as fraud prevention).
8. Data Security
We have implemented appropriate physical, electronic, and managerial procedures to safeguard and help prevent unauthorized access to your information and to maintain data security.
- Encryption: Secure Socket Layer (SSL) technology is used to encrypt data during transmission.
- Access Control: Access to personal information is restricted to employees and authorized personnel who need it to perform specific job functions.
9. Your Rights
As a user of RENT O INFRA, you have the right to manage your personal information as follows:
- Access: Request a copy of the personal data we hold about you.
- Correction: Request correction of any incomplete or inaccurate data we have on record.
- Erasure: Request deletion of your personal data, subject to our legal retention requirements.
- Withdraw Consent: Withdraw your consent for data processing at any time without affecting prior lawfulness.
10. Third-Party Links
The Platform may contain links to other websites that are not operated by us. If you click on a third-party link, you will be directed to that third party's site. We strongly advise you to review the Privacy Policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.
11. Children's Privacy
Our Services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child without verification of parental consent, we take steps to remove that information from our servers.
12. Changes to this Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the 'Last Updated' date. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.
13. Grievance Officer
In accordance with the Information Technology Act, 2000 and the Rules made thereunder, the contact details of the Grievance Officer are provided below:
Grievance Officer Details
If you have any questions about this Privacy Policy or how we handle your data in relation to Razorpay, please contact us at the email provided above.